RACHERU, C.-I.; DESPA, A.-R.; MILITARU, G. The impact of Artificial Intelligence utilization on customer experience in the telecommunications sector. International Conference of Management and Industrial Engineering, [S. l.], v. 12, p. 177–185, 2026. DOI: 10.56177/12icmie2025.180. Disponível em: https://www.icmie.ro/index.php/icmie/article/view/180. Acesso em: 21 oct. 2026.